Answers to the questions merchants and teams usually ask first.
This page covers the most common questions about xStock plans, inventory, marketplaces, partner split expenses, invoicing, team access, and support.
Getting Started
4 common questions
What is xStock?
xStock is an inventory and marketplace operations platform for SMB merchants. It brings together products, stock, marketplaces, expenses, sales, reports, and invoice workflows in one system.
Who is xStock for?
xStock is built for merchants and operating teams that need better control over catalog, inventory, marketplace activity, and partner-related costs without relying on separate spreadsheets and tools.
How do I get started?
Create an account, set up your company workspace, add products and inventory, then connect a marketplace or create a manual marketplace when you are ready.
Do I need technical knowledge to use xStock?
No. Most daily workflows such as products, inventory, expenses, sales, and reports are handled through the interface. Technical help is mainly needed when you want to manage deeper integration or deployment details.
Plans & Billing
4 common questions
Can I start on the free plan?
Yes. xStock supports a free plan so you can test the product before moving into higher limits or more advanced usage.
What changes between plans?
Plans primarily affect usage limits such as companies, partners, products, inventory records, marketplaces, sales, expenses, and report depth. Paid plans also unlock stronger operational scale.
Can I change my subscription later?
Yes. You can upgrade or downgrade as your operation grows or changes. Billing is managed through the account billing flow.
Who handles billing?
Subscription billing and payment-related actions are handled through Stripe-backed billing flows inside xStock.
Products & Inventory
4 common questions
Does xStock support products with variants?
Yes. xStock supports products, variants, SKU-based workflows, supplier context, and stock records that can later be linked to marketplace products.
How does stock tracking work?
xStock tracks inventory records, quantities in stock, stock movement, and related history. Depending on the setup, companies can work with unified pool or allocation-style inventory behavior.
Can I manage inventory before connecting a marketplace?
Yes. You can use xStock as an internal inventory and operations tool even if you do not connect Amazon, Shopify, or another external channel yet.
Can I track who paid for inventory?
Yes. Inventory records and expenses can capture payment context, and partner-related workflows help show how shared costs are distributed.
Marketplaces & Integrations
4 common questions
Which marketplaces are supported now?
The current public integration story is Amazon, Shopify, and manual marketplaces. Other channels may be added later as part of the roadmap.
What is a manual marketplace?
A manual marketplace lets you create your own sales channel inside xStock when a platform is not integrated yet or when you need a custom workflow.
How does product matching work?
xStock is designed around SKU-driven product linking and marketplace matching so your team can connect external channel records to internal products with clearer control.
Does xStock handle sync activity?
Yes. xStock keeps track of marketplace connection status, sync information, linked products, and operational events related to channel workflows.
Expenses, Sales & Invoices
4 common questions
Does xStock support partner split expenses?
Yes. xStock supports partner shares, shared expense allocation, inventory payment splitting, contribution tracking, and balance visibility within the company workflow.
Can I record sales inside xStock?
Yes. xStock supports sales records, marketplace-related sales context, totals, VAT-related values, and associated sales history.
Can I generate PDF invoices?
Yes. xStock includes downloadable PDF invoice workflows for sales records.
Can expenses be connected to inventory or products?
Yes. Expense workflows can be tied into inventory and product-related operational records depending on how your team manages costs.
Teams, Access & Support
4 common questions
Can multiple users access the same company?
Yes. xStock supports company workspaces with role-based access, so owners, partners, and team members can work inside the same operational environment.
Does xStock support multi-factor authentication?
Yes. xStock supports multi-factor authentication and account-security controls as part of the authentication flow.
Is there a mobile or API access path?
Yes. xStock includes API and mobile-oriented authentication flows with token-based access for supported use cases.
Where should I ask for help?
Use the support page for general guidance and the contact page for sales, billing, or direct support questions that need a response from the team.
Still need help?
If your question is not covered here, contact the xStock team directly.